Terms and Conditions

Welcome to Primo Solution Solutions. By accessing or using our website and services, you agree to be bound by the following terms and conditions.

1. Services

Primo Solution Solutions provides professional chauffeur services, including scheduled bookings, corporate transfers, and private hire. All services are subject to availability and confirmation.

2. Bookings and Payments

All bookings must be confirmed in advance.

Prices quoted are final and include all applicable charges unless stated otherwise.

Payments must be made at the time of booking or as agreed under a corporate account.

We accept major credit/debit cards and online payment methods.

3. Cancellations and Refunds

Cancellations made more than 24 hours before the scheduled pickup time will be eligible for a full refund.

Cancellations within 24 hours may incur a cancellation fee up to 100% of the booking value.

No-show bookings are non-refundable.

4. Passenger Responsibility

Passengers are responsible for their personal belongings during the ride.

Smoking, alcohol consumption, and illegal substances are strictly prohibited in the vehicle.

Any damage to the vehicle caused by a passenger may result in additional charges.

5. Driver Conduct and Safety

Our chauffeurs are professional, licensed, and trained for high standards of safety and customer service.

Primo Solution Solutions reserves the right to refuse service if a passenger behaves in a threatening, abusive, or unsafe manner.

6. Delays and Liability

We are not liable for delays caused by traffic, weather, or events beyond our control.

While we strive for punctuality, we do not guarantee arrival times.

7. Data Protection

We respect your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your data.

8. Amendments

Primo Solution Solutions reserves the right to modify these terms at any time. Continued use of our services after changes constitutes your acceptance.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.